In life, the only thing constant in life is change and this is especially true of healthcare. quality healthcare management can be achieved only if the hospital operations management adapts to the changes in the environment and industry. It is not a mere case of "change or be left out" but a more life-changing scenario where a small

Like coffee shops, small healthcare clinics have cropped up around every corner. This phenomenon called "Retail Healthcare" is gaining popularity providing healthcare for people in their own neighbourhood. From 2012 to 2017, there has been a sudden upsurge of small healthcare clinics globally by 34%. In fact, 70% of India's healthcare needs are serviced only by small clinics.

Apart from being centers of holistic healthcare, hospitals are fundamentally business enterprises that thrive on customers for their existence. The main objective of any hospital would be to attain profitability by sterling service and patient satisfaction. To accomplish this, a hospital must see its "patients" as not mere seekers of therapy but as "customers" who deserve to leave

Healthcare sector is currently undergoing intense flux. There is an exponential growth in medical transactions coupled with immense advancements in medical technology, pharmaceuticals and patient care. Consequently, hospitals are no longer viewed as confrontation corners for contending parties (medical staff, sick people and caretakers). Rather they are perceived as healthcare facilities designed for personalized patient treatment.This paradigm shift

The healthcare industry is undergoing a sea of change with its new patient-centric concept called "Value-based Healthcare". This idea aims at enriching the patient experience at hospitals through effective communication and patient engagement. The end result is to improve patient satisfaction and customer service. Training healthcare human resources is the key to achieving Value-based Healthcare. Need for hospitality