Unless if you are living under a rock, there will be slim chances for you to ignore the sea of changes that are manipulating the facet of Healthcare. The past has fled away wiping the traditional management patterns in Healthcare while making Patient Satisfaction as the key phenomena and as a new mantra for success of healthcare practices.

Growing technology has percolated to all industry sectors resulting in rapid transformations. Needless to say, with tremendous pressure from the new realities, healthcare is no exception to this explosive development. Thereby quality healthcare   has emerged as a critical aspect of patient satisfaction in hospitals. Increasing costs, shortage of qualified and well-trained staff, limited access to medical services, hindrance