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Operations Management plays a crucial role in healthcare for controlling the costs, improving the quality of care services rendered and enhancing patient satisfaction. In particular, Hospital Operations Management is essential to ensure that the right processes and practices are implemented in the hospital.

There are many related tasks with an overall objective of increasing the standards and building best practices of Hospital Quality Management. That includes:

Formulating the correct healthcare strategies.
Developing the required skills of the hospital staff to improve their performance levels.
Maintaining healthcare regulatory compliance.
Procuring the medical equipment and other resources for building the hospital infrastructure adequately.
Streamlining the hospital expenses and workflow.
Creating a sufficient source of fund for maintaining adequate service levels to meet patient demands and sustain the hospital business in the competitive market.

To achieve this, every hospital needs an efficient operations manager who acts as a liaison between the hospital employees, patients and their caretakers. Certain operation manager skills are essential for effectively overseeing the overall functioning of the hospital. The managers must possess the ability to manage the financial well-being of the hospital facility, implement the right policies and handle both the clinical and non-clinical staff.

Role of the Operations Manager

Managing the healthcare services by carefully handling all the functional and operational aspects of the hospital.
Doing adequate strategic planning to ensure that the hospital business is stable and forecasting futuristic demands of the related healthcare logistics.
Gaining sound knowledge of the healthcare domain, information technology, best practices of the industry and the latest innovations to maintain technological proficiency.
Developing and implementing operational policies and procedures and enforcing rules to ensure that patient safety and care ethics are not compromised.
Recognizing the latest trends in data and doing accurate forecasting for planning future projects and monitoring the day-to-day functioning of the hospital.
Assisting the Human Resource(HR) department of the hospital in recruiting candidates for various hospital staff vacancies.
Building an ethical and patient-centric culture in the hospital that encourages all employees to be top performers and execute their duties seamlessly with high morale.
Overseeing the various financial aspects of the hospital including budgeting, auditing, planning and reporting.
Being a good role model and mentor to the hospital staff by displaying strong leadership skills.
Ensuring that the hospital abides by all the pertinent healthcare rules and regulations by scrupulously fulfilling the legal formalities.
Fostering and maintaining a close relationship with the senior stakeholders of the hospital.
Working closely with the hospital senior management to formulate both short-term and long-term goals and determining the values, vision and mission in line with it.
Building lasting external alliances and partnerships with other healthcare organizations including hospitals, diagnostic clinics, therapy centres, pharmacies, medical and nursing colleges and research institutes.
Enriching communication and trustful relationships between hospital employees and the senior management.
Solving existing operational issues, gauging potential threats and opportunities for the hospital business.

Operational Manager - Required Skill Set

Educational background in Operations Management or related areas.
Good experience and interest in the field of management and operations.
Strong leadership qualities.
Thorough understanding of financial management and budgeting concepts like profit and loss, cash flows and balance sheet.
Excellent team-building and communication skills.
Robust strategic planning, analytical and logical thinking capabilities.
Ability for doing negotiation and building consensus and relationships amongst various stakeholders including hospital employees, managers and outside partners.

In short, the Hospital Operations Manager oversees the high-level HR duties like attracting and retaining the best talent, enhancing the workflow and internal processes and improving healthcare quality, staff efficiency and productivity. Healthcare Consulting Firms with their expertise and experience can help hospitals in recruiting the right candidates for this post.

In life, the only thing constant in life is change and this is especially true of healthcare. quality healthcare management can be achieved only if the hospital operations management adapts to the changes in the environment and industry. It is not a mere case of "change or be left out" but a more life-changing scenario where a small change can save or harm a patient's' life. To do this effectively, hospitals need the expert guidance of an experienced healthcare consulting firm. Let us take a look at some of the ways in which hospitals can adapt to change as advised by an expert healthcare consulting firm.

How to adapt to change in hospital operations management?

1. Plan the change
Change is often resisted in most organizations as it is seen as a loss. When even small changes like shifting the parking in a hospital are met with reticence by the staff, adapting to new clinical procedures or routines is even more difficult. These changes cannot be executed intently but planned in a phased-out manner with the help of the healthcare consulting firm.

2. Communicate the need for the change
A major factor that decides the success or failure of hospital operations management is communication. The reason why most people resist change is due to ignorance. Communicate the need for change in the hospital among the staff. Hold an interactive session with the hospital staff seeking their opinions on the pros and cons of implementing the change.

3. Educate, enlighten, involve
The best way to execute a change in the hospital environment is by first educating the staff on the need for change. enlightening them on the reasons for the change and involving them in the process of change.
The right way to perform the above 3 steps would be to organize a presentation on the change process and present it to the team. The healthcare consulting firm can help you to organize and implement this effectively.

4. Invite participation
In a hospital environment, the process of change has to be executed smoothly and seamlessly. To ensure that no hiccups occur in the changing process, the whole process of change has to be implemented in a streamlined and focussed manner. This can be done by inviting participation from the hospital team, encouraging their involvement and then outlining their responsibilities and goals.

5. Give time
To succeed, every process must be time-bound. But you cannot afford to hasten the process of change, especially in a hospital.

Advocate that the change is with benefits
What concerns most hospital staff is "how the change will affect me?". There is a deep-rooted fear that the change may call for overburdening of tasks, change in hierarchy, loss of authority, and even loss of the job itself. It is the prime responsibility of the hospital operations management to reassure the staff and advocate that the "change is with benefits". The hospital operations management must highlight the benefits of change to seek support for the cause. The takeaways of change for the hospital and for the individuals must be clearly outlined in order to bring a positive approach among the staff towards the change.

6. Monitor the change
It is not enough for the hospital to just kick start the change process. It is more imperative that the change is monitored to see that the goals for which the change was intended are met. This monitoring can be done effectively only by a healthcare consulting firm.

7. Seek feedback
With the help of the healthcare consulting firm, the hospital operations management can compile a feedback form and enlist the feedback from the staff on the process of change.

Adapting to change is the need of the hour for every hospital. Only a competent healthcare consulting firm can steer the hospital business planning through the waters of change and chart its course to the destination of success.

Global healthcare is assuming a new dimension as people are rapidly adopting herbal remedies, natural substances and organic items for medicinal cure and healing. One of the greatest impacts of this is the revival of Ayurveda, a traditional form of Indian medical treatment. Recent studies reveal that this revival is not only restricted to Asia but has also widespread effects on Africa, North America and Europe and other continents.

The Ayurvedic market is projected to grow at a Compound Annual Growth Rate of 16% until the year 2025. Presently, the size of the domestic market for Ayurvedic treatment in India is 4.4 billion USD and the usage of its medicinal products is prevalent in both urban and rural households. It is interesting to note that nearly 77% of the homes here are using Ayurvedic medicines for getting better clinical results.

Reasons for Increasing Interest on Ayurveda

High preference and purchasing power of customers towards organic and herbal products.
Natural approach that focuses on the disease cause and internal cure.
Growing public awareness about the conventional methods of treatments and interventions.
Holistic approach that treats a variety of clinical problems including physical, mental and genetic issues.
Greater penetration of innovative Ayurvedic products, high-quality packaging and proactive strategic marketing plans thanks to the professional expertise of healthcare consulting firms.
Emergence of India as a preferred destination of medical tourism with state-of-art infrastructure and healthcare industry-friendly initiatives.
Expanding portfolio of Ayurvedic items in the personal care and food product segment.
Endorsement from high-profile celebrities and spiritual leaders on the promising results of Ayurveda.
Federal support and regulatory compliance towards traditional forms of medicine from the Indian government.

Advantages of Ayurveda

Offers permanent cure by treating the root cause of the ailments, eliminating all the bacteria from the body and encouraging a healthy lifestyle that improves the mind, body and soul.
Produces nil side effects as most Ayurvedic medicines are prepared from natural extracts of fruits, vegetables and spices which are non-toxic, chemical-free and safe for the body.
Promises more effective healthcare outcomes in curing chronic ailments that affect the liver, heart, kidneys and stomach.
Rejuvenates the damaged cells and offers a long-term solution rather than just temporary relief from pain and other symptoms.
Is pocket-friendly to the masses as Ayurvedic medicines are cheaper making healthcare accessible and affordable to many.
Adopts an integrated and balanced approach to disease treatment and prevention.
Protects and safeguards the environment from the ill-effects of pollution as it uses ingredients from nature and not artificial or synthesized constituents.
Has busted the age-old myth that it can cure only health issues related to abdomen, sexuality and skin.

Some Leading Indian Ayurvedic Companies

Patanjali
Dabur
Himalaya
Vicco Labs
Baidyanath Group

Trends in Ayurveda

In recent times, an increasing number of Allopathic medical practitioners are recognizing the holistic healing benefits of Ayurveda and recommending its’ usage to patients for curing several ailments. Research also reveals that both forms of medication (Allopathic and Ayurvedic) can work together safely to improve the patient’s condition faster without detrimental effects.
On the education front, a remarkable number of students are opting for Ayurveda. This field has replaced dentistry as the preferred choice for medical education.
A good number of practices in Ayurveda (like Shirodhara) are now automated under the guidance of healthcare operations management to deliver a better quality of treatment and improvised services.
Thanks to technological innovations in the healthcare field, some specific and rewarding approaches in Ayurveda like Swaras Chikitsa (remedies from fresh herbal juice extracts) are gaining momentum.
Telemedicine has penetrated the Ayurvedic sector making it possible for patients to take treatment remotely without the necessity of the doctor’s physical presence. This system is also helping the patients to monitor and track their diet, medication schedule, vital body statistics and diagnostic results thereby expanding the global reach of Ayurveda.

Gone are the days when the doctor's words were considered to be from the unwritten Bible- to be heard and followed verbatim. Today's patients are more knowledgeable, aware and enlightened. They want to be fully conscious of their own health decisions. Welcome to the era of patient empowerment and consumerism in healthcare.

What is meant by "consumerism in healthcare"?

Consumerism in healthcare is an ideology that allows the patients to take their own healthcare decision consciously. It is a paradigm shift from following "the doctor's orders" to listening to "what the patient says/needs". It offers a working partnership between the physician and patient with the responsibility and commitment being shared equally by both. It fosters better physician-patient cooperation and promotes better medication adherence by the patients. With awareness mounting on the patient side, physicians are bound to be doubly careful in all the treatment decisions they take for the patient. On the other hand, patients have more responsibility toward maintaining their own health by adopting a healthier lifestyle.

What does consumerism in healthcare offer for the patient?

With healthcare digital consumerism, patients are exposed to a wider range of healthcare and hospital options via the internet, social media and mobile apps. They are also aware of the pros and con of each treatment procedure and are even well-informed about the operating procedure to the last detail. Patients hence have the liberty of "checking out" or "shopping around" for hospital or healing options to get the best treatment deals.
Secondly, patients have more exposure and access to medical insurance, health plans and retirement benefits. This offers them more purchasing power to select or shape healthcare services as per their budget and need.
Although healthcare consumerism statistics reveal that only 15% of the Indian population has health insurance, the recent health plan offered by the Indian government like Modicare or PMJAY-the Pradhan Mantri Jan Arogya Yojana aims at bringing at least half-a-billion people under insurance cover.
Consumerism in healthcare thus promises affordable and easily accessible healthcare options for the patients in India with the hope of a healthier tomorrow.

What does consumerism in healthcare signify for the hospitals?

This kind of supreme patient engagement importance offered by consumerism in healthcare force the hospital operations management to spruce up and improve its efficiency and service. Hospitals are forced to cut down on their in-patient, bed, and treatment costs while offering the same sterling service to the patients.
Consumerism in healthcare has made hospitals look for profitability not by merely charging patients but rather by cutting their overheads, inventory and wastage.
In order to sustain in the market, hospitals must employ healthcare digital consumerism to attract patients online through digital and social media marketing by offering them quality treatment plans at competitive pricing. To accomplish this, hospitals must engage the services of a proficient healthcare consulting firm to promote themselves.

The role of a healthcare consulting firm in healthcare digital consumerism

Patients today feel more empowered as healthcare consumers. They have a multitude of choices when it comes to choosing the hospital or treatment method. According to Mckinsey, the number of patients who were willing to receive treatment at retail clinics rose from 9% in 2013 to 24% in 2017. This kind of stiff competition necessitates the need for astute healthcare digital consumerism and this can be offered only by an experienced and expert healthcare consulting firm.
Clever strategizing, brand positioning and digital marketing are the tools employed by the healthcare consulting firm to promote the image of the hospital in the consumer's eyes.

Findings by Kaufmann-Hell indicate that

64% of the hospital consider digital tools to be the top priority in promoting healthcare consumerism.
Only 32% of the hospitals use customer segmentation while the rest still use traditional customer surveys.
Only 15% of the hospital have research specialists on their team to study consumer behaviour.

All the above findings confirm the need for a competent healthcare consulting firm in promoting healthcare consumerism.

With healthcare consumerism shifting the focus of hospitals to be more patient-centric, the hospital operations management of healthcare units has no choice but to enlist the services of able healthcare consulting firm to sustain and lead the healthcare market.

The Healthcare sector in India is growing briskly due to its broadened service portfolio, strengthening coverage and increased funding by both private and public stakeholders. This market is expected to reach 132 Billion USD by 2023 and is witnessing huge investor demand from both domestic and international investors. With an increased impetus by the Indian government through long financing options in Budget 2019, healthcare here assumes a bigger dimension with an increased focus on providing better Healthcare Quality Management. This is a significant step because nearly 5.8 million Indians die due to stroke, heart disease, diabetes, lung ailments and cancer every year.

The Indian Healthcare Budget allocation in 2019 has witnessed a rise of 13.6% to increase the government spend to 8.9 Billion USD. This has been done with the intention of providing better healthcare coverage to the vulnerable sections of society. The government also proposes to channelize funds from the banking segment in order to build the required healthcare infrastructure and foster long-term financing initiatives for providers.

Highlights of Indian Healthcare Budget 2019

The combined Government outlay for Health and Family Welfare, Research and Ministry of Ayush amount to Rs.96139.27 crore. This is a remarkable increase of 16.65% compared to the corresponding budget allocated last year. Out of this, Rs.33199.65 crore is the expenditure allocated for Medical and Public Health and Rs.43585.35 crore as grants for states and union territories.
North East India has received a healthcare outlay of Rs.6440.52 crore from the Healthcare Ministry.
The government proposes to set up the 22nd All Indian Institute of Medical Services (AIIMS) in Haryana.
The Government Flagship healthcare Initiative Programme ‘Ayushman Bharat’ (also called Pradhan Mantri Jan Arogya Yojana (PMJAY)) has been allocated Rs6400 crore. This is a boost of Rs.4000 crore from the last fiscal year’s budget.
PMJAY provides coverage of Rs 5 lakh for health insurance to over 100 million Indian families on an annual basis. So far, nearly 1 million Indians are benefitted from this scheme through free treatment.
The government also envisions a healthy society supported by necessary infrastructure sustained with an environment of health assurance. There is also a goal set for 2030 to create distress-free healthcare along with a comprehensive and functional wellness system for all Indian citizens.
Healthcare Research has been allocated a huge outlay of Rs. 3374.65 crore for the year 2019-2020.

Impact of Budget on Hospital Management

The budget allocated in the above National Health Protection Scheme covers nearly 40% of the Indian population in tier 2, tier 3 and rural areas. Both primary and tertiary care hospitalisation are addressed to improve the accessibility, quality and availability of healthcare.
The long term financing calls for liberalised FDI (Foreign Direct Investments) for sourcing medical education and training for bridging the prevailing gaps between supply and demand and reaching the global norms.
Besides the poor, even the middle-class families are benefitted from the decrease in prices of essential medicines, reduced costs of knee implants and cardiac stents and availability of several medicines at affordable rates.
There is an enhanced focus to ramp up efforts to arrest the upsurge of Non-Communicable Diseases (NCDs) which are constantly impairing the health of the people like epidemics do. More efforts are on to decrease the morbidity and mortality due to diabetes and cancer cases by creating better awareness and incorporating early screening health programmes.

Despite such positive measures, Indian healthcare indicators on Hospital Management Services (like healthcare provider shortages, lack of medical equipment, drugs and clinical resources, poor infrastructure and medical transport) are weak. The role of Healthcare Consultants for addressing these challenges is vital for building a Healthy India and creating a Sustainable Indian Healthcare Model for the world to emulate.

There is an ever-rising population of patients that is increasing exponentially as various new diseases manifold themselves. This poses an interesting challenge to Heath Care Providers (HCPs), who not merely have to handle voluminous numbers, but are also forced to contain healthcare costs as related expenses soar. Therefore HCPs are currently on pressure to tackle this concern effectively more than ever and ensure cost-effective delivery of patient care.

Interestingly, in Healthcare Operations Management (HOM), Overhead Expenses (OHE) attribute to a significant portion of the Total Operating Cost (TOC) and that is rising at an unsustainable rate. Thus, certainly it manifests itself as a viable target for cost reduction. Hospitals which successfully minimize their operating expenses have an immediate competitive advantage over others who don’t capitalise on this. Handling cost reduction is imperative though it may be complex and stressful.

Some known contributors to Operating and Overhead Costs in Healthcare

Like any other domain, HCPs have certain operating expenses that are inevitable for maintaining continuum of their business. This includes regulatory compliance, governance, documentation of all patient records, billing, medical supplies, energy, rent/property charges, transportation, capital charges, maintenance of hygienic standards, appropriate waste disposal methods, and other non -medical staff expenses. These overhead categories certainly form a substantial portion of total healthcare costs though they may be unavoidable.

In order to retain their competitiveness, HCPs have to minimize avoidable overhead costs while simultaneously investing in high-value overhead expenses. It is noteworthy that the share of administrative and overhead costs varies significantly worldwide.

Strategies for enhancing Hospital Cost Reduction Efforts

• Clear Identification, Categorization and Tracking Mechanisms for all operating expenses - This is crucial for estimating accurately medical versus non-medical overhead expenses. Unless this is ensured, intervention measures deployed for cost reduction will be impeded. Also, making focused investments in overhead expenses for ensuring value-added service becomes intrinsically complex.

• Incorporating cost reduction ideas in administration: Minimizing operating expenses that don’t contribute to better patient-care though not all overhead costs are financial burdens, administrative expenses should necessarily be reduced as far as possible. This may be achieved by deploying centralization of non-medical functions, outsourcing facilities such as Information Technology, Staffing, Finance and Catering and using automation techniques.

• Making better use of Information Technology(IT): Administrative transactions and health IT initiatives should be digitised and integrated so all stakeholders can communicate in real time This along with latest IT methods as Cloud Computing, Telehealth, Telemedicine and systems as Hospital Management Systems(HMS), Patient Management Systems(PMS) enhances care delivery, efficiency and eliminates errors in cumbersome manual operations.

• Benchmarking and deploying efficiency practices from other industries: Best practices as good Inventory Management, Waste Management and Just in Time (JIT) techniques used in other service industries as Manufacturing may be utilized in hospitals also. This enhances cost efficiency for managing both overcrowding during peak times and declining ward occupancy rates.

• Streamlining operations: This can be achieved by carefully handling required intricacies of healthcare tasks by electronically recording and billing services and standardizing quality/safety initiatives of patient safety for better tracking.

• Diminishing redundancies in diagnostic testing: Adopting selective usage of laboratory testing and utilizing diagnostic equipment effectively to eliminate redundancy, lessen data volumes and ensure optimum medical equipment utilization.

• 360 degree involvement of concerned staff: Aligning cost reduction strategy with the hospital goal of ‘patient- centricity’, ensuring continuity of preventive healthcare programs and engaging all clinical/administrative personnel to collaborate fully in this endeavour.

Conclusion

By deploying smarter healthcare IT, minimizing redundant non-medical expenses and enhancing medical-staff involvement, hospital administrative costs may be reduced significantly without compromising on quality patient-care.

Growing technology has percolated to all industry sectors resulting in rapid transformations. Needless to say, with tremendous pressure from the new realities, healthcare is no exception to this explosive development. Thereby quality healthcare has emerged as a critical aspect of patient satisfaction in hospitals. Increasing costs, shortage of qualified and well-trained staff, limited access to medical services, hindrance in real-time information retrieval and integrity of patient's personal data are some challenging barriers to operations management in healthcare.

Healthcare consulting companies are therefore required to deliver high quality and cost effective patient care with minimal medical errors, optimal resource utilization and decreased hospital expenses with ability for continuous monitoring .This calls for the development of a Web-Based Patient Management System (PMS).

Web-Based PMS is essentially a series of integrated automated systems that work in conjunction on the web for tracking patient information, diagnosis, treatment, follow-ups, prevention and so on. PMS has interactions and encounters within healthcare organizations (clinics or hospitals) and also with medical devices for information storage and retrieval. It may include generic software for patient management or incorporate customized ones for addressing specific processes like as inpatient tracking or blood testing.

Features

Does safe management of patient records including retrieval, updation, archival, graphic flow sheets and alert mechanisms
Does appointment scheduling including bookings, reminders, cancellations, rescheduling, reserving medical equipment, appointment history and self-service portals
Manages outpatient patient encounters including check-ins, waiting time, availability of exam rooms, follow-ups, medication compliance, diet schedules, check-outs
Manages inpatient encounters including registrations, admissions, bed occupancy, monitoring vital signs, medications, emergency responses, surgery scheduling, laboratory flows and discharges

Benefits

Minimization of administrative expenses without compromise on efficiency by automation and standardization
Streamlines medical billing processes, insurance coverage verification, tracking claim status and facilities online payments
Provides instant access and reliable updating methods to patient information
Eliminates treatment errors resulting from manual data
Promotes a cleaner environment by eliminating cumbersome paper work
Provides a secure mechanism for information storage and retrieval with strict compliance of privacy regulations.
Increases profit by expanding customer base through quality care and enhanced satisfaction

Ways to Increase Patient Satisfaction

Ensure that continuous contact is maintained with the patient even when they are away from computers by using web enabled mobile applications for booking ,rescheduling and cancelling appointments and monitoring health
Incorporate the patient’s personal preferences including choice of physicians, hospitals and timings based on availability so as to 'empower ' them
Enable ‘anytime anywhere’ access to patient information between concerned labs, physicians, hospitals and patients themselves
Provide post-operative care to patients at the comfort of their homes by communicating precautionary measures, reminders for medication and preventive healthcare, interactive symptoms and vital sign trackers. Hence patients recover through the 'touch' way and incur less hospital expenses.
Support patients with chronic diseases by helping them with suggestions for managing symptoms in emergency conditions by triggering the panic button as in case of hypoglycaemia
Deliver the latest developments in medicine including research findings, new medications, adverse side effects if any
Send periodic reminders to chronic disease patients on routine checks ups. Subsequently, deliver the real-time results to physicians in case it falls below defined threshold values for detecting abnormal conditions.
Promote a collaborative environment between provider and patients to reduce medical errors, hospital stays and clinical visits.

With the rapid growth and adoption of web and mobile technology, it is inevitable for developing and using Web-Based PMS for efficient patient engagement. Undoubtedly, this ensures better health and lifestyle management to all patients without insistence on face to face appointments and opens untapped avenues for all health care providers!

There are certain significant changes happened in the healthcare industry in the past years. Some of them are equip the hospitals with trending facilities, new inventions in medical care, increase in third-party payers such as government and insurance companies, availability of information through internet services, and much more. The common point of all these changes is ‘Patient Satisfaction’. Hospitals and other healthcare providers are in tough competition to provide enhanced value based quality healthcare to patients. The rule is simple, if a hospital is addressing a patient’s health issues comprehensively in a convenient and comforting atmosphere with the help of efficient medical staff and advanced equipment at an affordable cost, is lying down a path for patient’s satisfaction and can be the industry leader, soon.

Patient satisfaction is considered as the indicator for calculating the quality of healthcare services. It is capable of impacting the patient retention, outcome of clinics, malpractice claims, efficiency, and modern works and as well patient-centred monitoring. It can be the real thing that profoundly influences the success of both the doctors and hospitals.

Today, all the patients see themselves as the buyers of health services, and so there is a necessity to acknowledge every patient’s individual needs by putting extraordinary prominence on the delivery of quality healthcare. Quality treatment means, not just the treatment. It includes the way patient is treated from his admission to discharge from the hospital. Hence, hospitals houses many professionals from other sectors such as HR professionals, management graduates and quality analysts, who work for a common goal - patient satisfaction. Every player in healthcare industry has recognized that higher patient satisfaction brings loads of benefits in different ways in return - such as,

Leads to customer loyalty
Enhanced patient retention i.e. satisfying a single customer can reach approximately reach up to four
Can command higher price without losing their profit
Constant profitability
Improved staff morale with fewer staff proceeds which direct to increased productivity
Decrease of malpractice risks
Quickly tackle accreditation issues
Enhance both personal and professional contentment

Along with these, hospitals need to take time to maintain the standards of the hospitals such as,

Telephone Service – Smart and intelligent person to handle calls with a good practice of voice to help doctors with the additional calls during their professional work.

Office Appearance – Design it aesthetically with the well-furnished item and as well make it properly spaced with good interiors.

Waiting Time – Patients expect to see the doctor as early as possible. The waiting period should be as less as possible.

Patient-Doctor Relations – Satisfaction of the patient can increase based on the inter-personal skills of the physician.

Patient Edification – Clear their doubts with more tolerance and kindness. Be proactive while knowing concerns and be informative while advising.

Crisis Handling – Hospital infrastructure and aspects should be easily accessible and patient friendly.

Doctors should be capable enough to address patients’ complaints and this is crucial culture and attitude of the hospitals. A patient satisfaction survey indicates that patients expect cost-effective care with other facilities like dietary services, house-keeping, lab facilities, pharmacy and more.

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Navigation

Contextualizing the Role of Operation Manager

A Healthy Organizational Change: An Essential Overview

Increasing Interest on Ayurvedic Medicine

Consumerism in Healthcare

Impact of Budget Session on Hospital Management

Strategies for Reducing Hospital Administrative Costs

Development of Web-Based Patient Management System

High-Quality Services is an Efficient Way for Patient Satisfaction

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