Healthcare, from a human standpoint of view, is not an ‘industry’. It is a place where the professional excellence of a person is meant for nothing if the service is not embedded with the ‘human-touch’. More than the skills of the person, it is their values such as empathy, compassion and care that bring success in healthcare. In

When we say the word " Nurse", the one person who immediately comes to our mind is "Sister Florence Nightingale". Imagine if such a nurse was to leave your healthcare organization?  Wouldn't it be a huge loss? Well, this is what happens most of the time in Indian hospitals and is called "attrition". Attrition is the voluntary abandonment

The healthcare industry is undergoing a sea of change with its new patient-centric concept called "Value-based Healthcare". This idea aims at enriching the patient experience at hospitals through effective communication and patient engagement. The end result is to improve patient satisfaction and customer service. Training healthcare human resources is the key to achieving Value-based Healthcare. Need for hospitality