The healthcare industry is undergoing a sea of change with its new patient-centric concept called "Value-based Healthcare". This idea aims at enriching the patient experience at hospitals through effective communication and patient engagement. The end result is to improve patient satisfaction and customer service. Training healthcare human resources is the key to achieving Value-based Healthcare. Need for hospitality

With the ever increasing competition in healthcare sector today, hospitals face several challenges including the changing expectations of patients, rising costs, technology upgrades, economic recessions, upward surges in uninsured patient care and increasing demand for outpatient services. Healthcare Operations Management (HOM) essentially involves streamlining healthcare operations to improve patient experience. Hence, it is crucial that HOM aids hospitals