The customer is always the cynosure in any business because its survival and reputation largely depend on the experience and the satisfaction got from the services rendered. To gauge this, feedback constitutes a critical component for successfully running any form of business today. If one is not aware of the customer’s needs and wants, virtually every business decision

In any field, enhancing performance and responsibility relies heavily upon having a common objective that joins the interests and exercises of all parties involved. In human health care facilities, the concerned parties have frequently had clashing objectives. The absence of clearness about objectives has prompted divergent methodologies, gaming of the framework and a moderate advancement in performance change.

As we all know healthcare is indeed very risky. Since it involves catering to the health of an individual, the government imposes stringent regulations which create immense liabilities and risks for the healthcare facility (in case something goes wrong). Therefore every hospital and clinic needs to have a healthcare risk management team to prevent a bad situation while

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