Smart technologies have transformed the world of healthcare into a patient-centric one. Big data, Cloud Computing, IoT and AI are some of the smart technologies that are revolutionizing the healthcare arena to improve patient satisfaction and enhance the service quality. The smart healthcare market is growing at an incredible pace and is expected to touch $251 billion by 2025. Here is an overview of the utilization of smart technologies in the healthcare field.
The Use of Smart Technologies in the Healthcare Field
Smart healthcare is the term used to refer to the use of electronic or digital technology in the diagnosis and treatment of patients and improving the quality of their health. This also includes the sharing of data and information between patients and healthcare providers. Here are some of the smart technologies are being used to offer value-based clinical service to improve patient satisfaction at hospitals.
1. Virtual Doctor Consultations
The ability to interact and consult with a doctor online opens up immense possibilities through Telemedicine. Telemedicine helps doctors to have access to patients who are in remote areas and allows medical treatment not to have any restrictions. This technology has helped patients to have access for basic care & treatment which is the needs of the hour, as prevention is better than cure. This technology has also helped doctors talk to patients in other countries who do not have access to super specialty care which has helped to gain the confidence on the doctors and also has helped in customer retention strategies for the hospitals.
2. IoT
Internet-of-things is an example of the amazing use of smart technology in healthcare. IoT enables the real-time monitoring of a patient's vital signs on a round-the-clock basis by the use of wearable devices. Today, a patient is able to keep track of his heart rate, glucose levels, blood pressure, etc by the use of IoT devices.
IoT has made healthcare take a big step to improve patient satisfaction and awareness by connecting patient-data recorded on wearables directly with healthcare providers to offer immediate and effective treatment.
3. Patient Feedback System
With healthcare becoming more patient-centric, hospitals are focusing on ways to improve patient satisfaction at all levels. To enable this, a Patient Feedback System is instituted using Smart technology at hospitals. Patient feedback apps are hosted by hospitals and data is collected on the patient's experience at the hospital. Using data analytics, this data is analyzed to take corrective and remedial measures at hospital to improve patient satisfaction.
4. Social Media
Though healthcare is service-oriented, it is also a commercial industry that relies on patients as its customers. The only way to sustain in the healthcare market is to maintain the customer base. One of the best customer retention strategies that hospitals can employ is by sharing content on social media.
Most patients do research on social media before they chose a healthcare provider. The only way for a hospital to retain customers is by having a strong social media presence and a well- optimized website. With the help of a seasoned healthcare consulting firm, every hospital must share unique and useful content on social media to maintain visibility and generate leads.
5. Smart EMR
EMR or Electronic Medical Records help to record, store and organize patient data at hospitals in a digitized manner. They help to retrieve and share patient data quickly and safely across mobile and internet devices. This helps in improving the speed and efficiency of service delivery in healthcare.
Today, with the help of Smart Technology, Smart EMRs help in recording past history and present diagnostic data of the patient. They also record the electronic prescriptions and make a note of the drug interactions and medication history of the patients. Online appointment scheduling and printing of patient's prescriptions and test reports are also possible with EMR. All this enhances the speed and accuracy of diagnostics tremendously.
The utilization of smart technology in healthcare is a harbinger of hope to reduce mortality and duration of stays at hospitals. Every hospital must make use of smart technology to optimize its quality of clinical service and improve patient satisfaction. The role of a professional healthcare consulting firm would make it easy for the hospitals to identify and adapt to such technologies and making it easy for handling their day to day operations, which in return helps to increase the efficiency of the hospital.
Smart healthcare is the term used to refer to the use of electronic or digital technology in the diagnosis and treatment of patients and improving the quality of their health. This also includes the sharing of data and information between patients and healthcare providers. Here are some of the smart technologies are being used to offer value-based clinical service to improve patient satisfaction at hospitals.
1. Virtual Doctor Consultations
The ability to interact and consult with a doctor online opens up immense possibilities through Telemedicine. Telemedicine helps doctors to have access to patients who are in remote areas and allows medical treatment not to have any restrictions. This technology has helped patients to have access for basic care & treatment which is the needs of the hour, as prevention is better than cure. This technology has also helped doctors talk to patients in other countries who do not have access to super specialty care which has helped to gain the confidence on the doctors and also has helped in customer retention strategies for the hospitals.
2. IoT
Internet-of-things is an example of the amazing use of smart technology in healthcare. IoT enables the real-time monitoring of a patient's vital signs on a round-the-clock basis by the use of wearable devices. Today, a patient is able to keep track of his heart rate, glucose levels, blood pressure, etc by the use of IoT devices.
IoT has made healthcare take a big step to improve patient satisfaction and awareness by connecting patient-data recorded on wearables directly with healthcare providers to offer immediate and effective treatment.
3. Patient Feedback System
With healthcare becoming more patient-centric, hospitals are focusing on ways to improve patient satisfaction at all levels. To enable this, a Patient Feedback System is instituted using Smart technology at hospitals. Patient feedback apps are hosted by hospitals and data is collected on the patient's experience at the hospital. Using data analytics, this data is analyzed to take corrective and remedial measures at hospital to improve patient satisfaction.
4. Social Media
Though healthcare is service-oriented, it is also a commercial industry that relies on patients as its customers. The only way to sustain in the healthcare market is to maintain the customer base. One of the best customer retention strategies that hospitals can employ is by sharing content on social media.
Most patients do research on social media before they chose a healthcare provider. The only way for a hospital to retain customers is by having a strong social media presence and a well- optimized website. With the help of a seasoned healthcare consulting firm, every hospital must share unique and useful content on social media to maintain visibility and generate leads.
5. Smart EMR
EMR or Electronic Medical Records help to record, store and organize patient data at hospitals in a digitized manner. They help to retrieve and share patient data quickly and safely across mobile and internet devices. This helps in improving the speed and efficiency of service delivery in healthcare.
Today, with the help of Smart Technology, Smart EMRs help in recording past history and present diagnostic data of the patient. They also record the electronic prescriptions and make a note of the drug interactions and medication history of the patients. Online appointment scheduling and printing of patient's prescriptions and test reports are also possible with EMR. All this enhances the speed and accuracy of diagnostics tremendously.
The utilization of smart technology in healthcare is a harbinger of hope to reduce mortality and duration of stays at hospitals. Every hospital must make use of smart technology to optimize its quality of clinical service and improve patient satisfaction. The role of a professional healthcare consulting firm would make it easy for the hospitals to identify and adapt to such technologies and making it easy for handling their day to day operations, which in return helps to increase the efficiency of the hospital.
0 comments:
Post a Comment