The healthcare industry is undergoing a sea of change with its new patient-centric concept called "Value-based Healthcare". This idea aims at enriching the patient experience at hospitals through effective communication and patient engagement. The end result is to improve patient satisfaction and customer service. Training healthcare human resources is the key to achieving Value-based Healthcare. Need for hospitality

In any field, enhancing performance and responsibility relies heavily upon having a common objective that joins the interests and exercises of all parties involved. In human health care facilities, the concerned parties have frequently had clashing objectives. The absence of clearness about objectives has prompted divergent methodologies, gaming of the framework and a moderate advancement in performance change.

Health care industry is the vast growing industry across the world. No other public service provider can be the best as the Hospital care sector. They have been many sectors adding each day to this industry. Many specializations in the medical field has been the most important reason for this growth. The Health care quality dimensions depends on

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