It is essential for an organization upgrade
and adapt itself to the growing changes in the competitive environment by redesigning
and improving the operations and process from harmonizing IT and billing
systems to enhancing accessibility to appointments and medication on a
continuous basis. But at the same time, these changes must benefit not only our
patients but also our staff.
Putting
ourselves in our patients’ shoes is the first step to delivering an experience
that is based on their needs and wants. Current systems and processes may work
fine, but it is necessary to upgrade the systems to keep up with the patients’
expectations and demands. It requires us to remove our own shoes first and
approach the need for change objectively and positively.
Some of the few changes through which a
healthcare organization can improve its patient care delivery are as follows:.
Simplified
assessment process:
The assessment check up in the hospital can
be simplified through a single medical report card with a validity period which
will help the patients to bypass this process in the next time if they make
another visit to the hospital within the validity period.This process eliminates not only the patients’
time but also the time spent by the staffs on these repeated assessments.
Effective
appointment scheduling:
The long waiting hours at the hospital has
caused a mental block for every patient who wishes to enter the hospital
premises. Though this difficulty can be solved through an effective appointment
scheduling, it has not been applied in majority of the hospitals. There are numerous
softwares available in the market aiming to help healthcare institutions in
managing appointment schedules. A proper application of the software and
practical allocation of time period for every consultation can help in reducing
the waiting time for every patient making their visit to hospital a more
productive one.
One
queue one bill:
At every visit to the hospital, you will
always find a long queue at the bill counter causing a distress among everyone.
After every treatment, you will find the patients lining up at the counter to
pay the bill as the hospital prompts them to pay immediately, But, as an
alternative of paying a separate bill for every x-ray, blood test and
consultation, a consolidated bill with these treatments will reduce the time
and energy spent by the staffs and the patient on these repetitive processes.
Bed
side behavior:
The bed-side behaviour of doctors and
nurses towards their patients makes a huge difference in the improvement of the
patient’s health condition. The friendliness and the warm gestures exhibited by
the doctors and nurses helps the patient in adapting to the hospital conditions
thus making them feel welcomed to visit again.
The above changes are small, but it can
produce large results in a healthcare organization. With proper guidance and
expertise, you can adapt these changes in your healthcare organization to
improve healthcare delivery services and making your organization a successful
one in the healthcare market.
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