The customer is always the cynosure in any business because its survival and reputation largely depend on the experience and the satisfaction got from the services rendered. To gauge this, feedback constitutes a critical component for successfully running any form of business today. If one is not aware of the customer’s needs and wants, virtually every business decision

A balanced and effective hospital maintenance system determines the overall quality of the treatment and its outcome. Hospital maintenance is key in attaining the healthcare success. It is all about how the hospital management is making the patients feel about the hospital, the staff and the overall ambiance of it as a whole.  A better patient experience always

National Accreditation Board for Hospitals and Healthcare Providers (NABH) is a constituent board of Quality Council of India. It is aptly structured to meet the much-desired needs of consumers for setting up benchmarks for healthcare quality management. It establishes and operates NABH Accreditation Standards and Programmes for healthcare organisations though it is a fully autonomous body. It is

The usage of Mobile Apps is increasingly becoming ubiquitous across all industry sectors. Healthcare is no exception as it is largely driven by Patient Centricity. Current forecasts predict that the global mobile health market will generate an estimated $28 billion in 2018. Therefore healthcare consulting firms are now seeking to enhance the experience and increase patient satisfaction through highly customized