The ever growing healthcare sector is facing tremendous challenges in order to keep pace with the new developments in healthcare infrastructure. Healthcare Providers (HCPs) face a number of challenges pertaining to quality, efficiency and equity. In order to ensure quality improvement in healthcare to deliver standard services, improve performance and achieve patient satisfaction, HCPs use quality strategic planning.

Quality, the key to unlock success in every business and possess the treasure of goodwill should be the driving force that embosses an identity in today’s competitive business world. Unlike other industry sectors, quality management in healthcare industry is inevitable as hospitals deal with the patients - their lives and satisfaction. Hospital quality management is of high importance

There are certain significant changes happened in the healthcare industry in the past years. Some of them are equip the hospitals with trending facilities, new inventions in medical care, increase in third-party payers such as government and insurance companies, availability of information through internet services, and much more. The common point of all these changes is ‘Patient Satisfaction’.