There is an ever-rising population of patients that is increasing exponentially as various new diseases manifold themselves. This poses an interesting challenge to Heath Care Providers (HCPs), who not merely have to handle voluminous numbers, but are also forced to contain healthcare costs as related expenses soar. Therefore HCPs are currently on pressure to tackle this concern effectively

There are certain significant changes happened in the healthcare industry in the past years. Some of them are equip the hospitals with trending facilities, new inventions in medical care, increase in third-party payers such as government and insurance companies, availability of information through internet services, and much more. The common point of all these changes is ‘Patient Satisfaction’.